Frequently Asked Questions
Q: Can I cancel or modify an existing order?
Once the order is placed, we cannot cancel or modify the purchase.
Q: When will my order be shipped?
Your order will be shipped within 1-3 business days from the date it was placed.
Q: How do I track the shipping status of my order?
Your tracking # is displayed within the shipping confirmation email. Click on the link to view the shipping status of your order.
Q: I haven't received my order or shipping confirmation email?
Order and shipping confirmations are automatically generated and forwarded to your email inbox. If that message has not been received in your inbox, then please check your SPAM folder.
Q: I haven't received my order yet, Where is it?
Your tracking # is displayed within the shipping confirmation email. Click on the link to view the shipping status of your order. Please refer to our Shipping Policy if you have any other questions or concerns.
Q: Do you offer free shipping?
We do not offer free shipping. Shipping charges are calculated by and paid directly to the courier.
Q: Do you ship to my country? If so, how much is shipping?
We ship internationally to over 100 destinations. Please review the drop down menu in the checkout section of our website to determine if delivery is available to your country. You will receive an exact shipping quote during checkout by adding your complete address information.
Q: Do you offer refunds or returns?
Please refer to our Refund Policy.
Q: Do you have a physical retail location?
No, all sales are processed online through our website.
Q: Where are you located?
We are located in the United States.
Q: Does my strap purchase include spring bars and/or an installation tool?
Spring bars and/or an installation tool are not included with any strap purchase. Our straps are designed for use with the OEM spring bars provided with the original Omega X Swatch Velcro band.
Spring bars, tools, and more are available for purchase through our Tools & Accessories section.
Q: Do you have a watch strap installation video?
Yes, we have a step by step instructional video. Please click on the link below to review.